Use your Mailjet Account

You can use your Mailjet account to send email through Customer.io with no loss in functionality. To take advantage of Mailjet, you need to do two things:

  1. Point Mailjet’s webhooks at Customer.io.
  2. Configure Mailjet as a custom SMTP server in Customer.io.

Point Mailjet’s webhooks at Customer.io

  1. Go to the Mailjet event triggers page.
  2. Add the webhook URL corresponding to your region for all events except Open and Click.
    • US: https://track.customer.io/mailjet/events
    • EU: https://track-eu.customer.io/mailjet/events Example webhook config

       Do not send Click or Open events to Customer.io!

      Customer.io already tracks this information. If you send these webhooks, we’ll record each event twice (once natively in Customer.io and again via Mailjet webhook).

If you want to track opens and clicks via Mailjet and not Customer.io, you can change tracking settings on an email by email basis.

Configure custom SMTP settings

Before you begin, you need your Mailjet SMTP credentials. This integration uses port 587. If you need to use a different port, you should use a custom SMTP integration.

Mailjet config settings
Mailjet config settings

  1. Go to Settings > Workspace Settings.

  2. Click Email, click Custom SMTP Settings, and then click Add Custom SMTP Server.

    Custom SMTP settings page
    Custom SMTP settings page

  3. Select Mailjet and click Continue to set up.

  4. If you haven’t set up webhooks yet, copy the URL on the Set up webhooks tab and then set up webhooks to report message metrics in Customer.io.

  5. Click Add Credentials and enter your Mailjet credentials.

    Adding one custom SMTP server.png
    Adding one custom SMTP server.png

  6. Click Finish set up. Your account is now set up to send email through Mailjet. If you have any questions or feedback, contact us and we’ll be happy to help!

 Configure multiple servers to use both transactional and broadcast streams

If you have a Premium Customer.io plan, you can configure multiple custom SMTP servers and assign one to each of your Mailjet server types.
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