Track events

Events represent things people do in your app, website, etc, so that you can track your audience’s activity and metrics. Use events to segment your audience, trigger campaigns, and capture usage metrics in your app.

 Our mobile SDKs are in alpha and subject to change

While we’re very excited about our mobile SDKs, they’re still works in progress! If you want to try them out, contact product@customer.io

This page is part of an introductory series to help you get started with the essential features of our SDK. The highlighted step(s) below are covered on this page. Before you continue, make sure you've implemented previous features—i.e. you can't identify people before you initialize the SDK!

graph LR getting-started(Install SDK) -->B(Initialize SDK) B --> identify(identify people) identify -.-> track-events(Send events) identify -.-> push(Receive push) identify -.-> rich-push(Receive Rich Push) track-events --> testing-error-handling(handle errors) push --> testing-error-handling rich-push --> testing-error-handling click getting-started href "/docs/sdk/android/getting-started" click B href "/docs/sdk/android/getting-started/#initialize-the-sdk" click identify href "/docs/sdk/android/identify" click track-events href "/docs/sdk/android/track-events/" click push href "/docs/sdk/android/push" click rich-push href "/docs/sdk/android/rich-push" click testing-error-handling href "/docs/sdk/android/testing-error-handling" style track-events fill:#B5FFEF,stroke:#007069

Track a custom event

After you identify a person, you can use the track method to send events representing their activities to Customer.io. When you send events, you can include event data—information about the person or the event that they performed.

In Customer.io, you can use events to trigger campaigns and broadcasts. Those campaigns might send someone a push notification or manipulate information associated with the person in your workspace. You can reference the data in your event to segmentA segment is a group of people in your audience that you want to target with campaigns, messages, etc. You can join groups of people manually, or by attribues and event data. members of your audience or as variables in your messages using liquidA syntax that supports variables, letting you personalize messages for your audience. For example, if you want to reference a person’s first name, you might use the variable {{customer.first_name}}..

Events include the following:

  • name: the name of the event. Most event-based searches in Customer.io hinge on the name, so make sure that you provide an event name that will make sense to other members of your team.
  • attributes (Optional): The body of the event. You can reference the properties in this event in messages, segments, etc.
CustomerIO.instance().track(
  name = "logged_in",
  attributes = mapOf("ip" to "127.0.0.1")
).enqueue { result ->
  when (result) {
    is ErrorResult -> {
      // Handle error
    }
    is Success -> {
      // Handle success
    }
  }
}
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