Twilio WhatsApp Support

You can now send WhatsApp messages via Twilio just like SMS messages. When WhatsApp support is enabled, you can compose WhatsApp messages with customer data, and preview the output directly in our Twilio composer.

To support Twilio WhatsApp messages, you must set up access to the WhatsApp Business API. When you do, contact win@customer.io, and we’ll enable WhatsApp support for your account.