Release Notes
Check out the latest features and fixes for the Customer.io platform. This page covers releases beginning in 2021. Go to our blog to see a history of releases before 2021!
Want to see what we're working on? Take a look at our roadmap!
Official In-App Messaging Release
Messaging Mobile sdkWe’ve had our in-app solution in beta for a while now, while we smoothed out some rough edges. Now, it’s ready for everybody.
While in beta, we’ve made some major improvements to our in-app solution:
- We’ve improved our UI, making it a little easier to compose in-app messages
- Lowered response times for in-app messages, ensuring that your audience receives messages when they’re most relevant.
- Removed the need for an
organization_id
in integrations, so it’s easier to get started with in-app messages.
In-app settings: moved and improved
Ui improvements
We moved in-app message templates and branding settings under the Content menu, so you can get there in fewer clicks. But that’s not all. In this release, we also improved the in-app message editor, so that it’s easier to craft your messages.
In the improved editor, you can:
- See all the settings in a block without having to “reveal” or “hide” things.
- See how your padding and font changes affect your message in real time.
- See a list of available font and color settings with examples.
- Rename blocks and cards in your template so it’s easier to explain what each block or group of blocks does.
Rename your in-app messages
Ui improvements
We’ve added the ability to rename messages for their intended purpose as you determine your messaging strategy and find specific uses for different kinds of in-app messages. In the near future, we’ll also add the ability to delete in-app message templates!
Go to the docsCustomize your subscription center
Ui improvements
Now you can set your primary brand color and add a logo to your subscription center page, so it looks like a part of your brand and website. Branding your subscription center gives people confidence in their preferences, so they know that they’re on a page associated with your brand.
Go to the docsSupport for object-based segments in campaigns
Automation
We recently released objects—a feature that lets you set relationships between people and groups like accounts, companies, online courses, and so on. As a part of that release, you could create segments based on relationships between objects and people, but you could only use those segments with newsletters. Now you can use these kinds of segments to trigger campaigns! This makes it easy to onboard new people when they join a company, sign up for a new course, and so on!
We’re committed to supporting one-to-many, and eventually many-to-many, relationships using objects. Stay tuned for updates as we continue working on this new feature!
Go to the docsMessage limits with automatic retries
Automation Messaging
Message limits help you make sure that you don’t over-message and annoy your audience. But, previously, messages that went over the limit—Undeliverable messages—could pile up in your workspace. Now you can set an auto-retry interval for messages that hit the limit, and automatically retry messages up to 24 hours after they hit your message limit. This helps you make sure that time-sensitive messages don’t go undelivered!
Go to the docsObjects: a new way to group people together
API developers Automation Data integrations
We now support objects—non-people data that you can relate to people, like accounts that people belong to, flights they’ve booked, online courses they’ve enrolled in, and so on. This release is only the beginning. Support in this release is limited to a single object type and they’re limited to Newsletters, but we’re actively working on this feature to add support for more objects, campaigns, and object-to-object relationships.
Read more
Build a subscription center the easy way
Automation Messaging
We’ve added a subscription center feature that can help you manage your audience’s subscription preferences without having to manage a complicated set of preferences on your own. This feature makes it easy to set up your subscription topics, apply those topics to campaigns or broadcasts, and let your audience decide what topics they want to subscribe to.
Read more
Automatic device cleanup
AutomationPeople login and out of mobile apps all the time, causing device tokens for mobile push services to change. Rather than letting those tokens stack up in your workspace, we’ve started automatically removing ‘devices’ when they’re no longer able to receive push notifications—beginning January 31, 2023.
This helps you maintain a better understanding of your audience’s devices, so you know which devices are relevant and can get a real device count—without having to clean up old devices yourself.
Go to the docsSend batch requests with our v2 API
API developersWith our original Track API, you’re limited to a single request per person, and a host of different endpoints. Today we’re releasing our v2 track API, which lets you send groups of requests for different people, and different kinds of actions, to our /v2/batch/
endpoint. Now you don’t have to maintain different calls for different actions; you can just modify your payload to fit different request cases and send requests in batches.
New Flutter SDK in Alpha
Messaging Mobile sdkIn our quest to support your mobile apps, no matter what platform you build them on, we’ve released an alpha version of our Flutter SDK! While this is an alpha, the SDK contains all of the features of our other SDKs, including support for rich push and in-app messages. The alpha label simply means that we’ve been limited to internal testing, and we need your help to make sure that it performs the way you expect it to.
We’re committed to releasing, maintaining, and supporting Flutter. Try out our new SDK and let us know what you think. Your feedback helps us understand your needs, so that we build our SDK(s) and associated features to fit your needs.
Go to the docsSend in-app messages to mobile or web channels with in-app page rules
Messaging Mobile sdk
We’ve made page rules for in-app messages easier to use! Before this update, you needed to set up a complicated workaround to limit an in-app message to to your website or mobile app. Now, when you select your web, iOS, and/or Android channels, we’ll automatically limit messages to the platforms you select. If you don’t select any platforms, your message will appear on whichever platform the person visits first.
Go to the docsTrue holdout tests
Automation Messaging
A holdout test is a type of A/B Test that lets test whether a message is useful or not. In a holdout test, some members of your audience receive a message and some don’t—but we still calculate conversions for the message, helping you see whether your message affects your conversion rate.
In the past, we had a complicated recipe to perform holdout tests, but it involved sending real messages to a black hole address, which wasn’t ideal. Now you can set up holdout tests with a simple checkbox!
Go to the docsSend transactional messages by Trigger Name
Data integrations Messaging
In the past, you needed to hunt down the ID of a transactional message before you could use it and actually send messages to your audience. Now you can set a friendly, case-insensitive Trigger Name, and use it to send messages. The Trigger Name makes it easier to find the message you want to send. It can also make your integration more human-readable if you use triggers that represent the kinds of messages you send—like password reset
or order confirmation
More predictable database-sync intervals
Data integrationsIn the past, our database sync integrations ran on an interval plus the time it took to complete an import from your database. So if a minute to sync your database and you set your sync interval to an hour, you effectively had a sync interval of 61 minutes, causing your expected sync interval to drift over time.
Now, we attempt to perform sync operations on your exact interval without regard to the time it takes to complete an import operation; if we’re still importing from your database on a sync interval, we’ll skip it (showing a skipped
status in our UI), and try again at the next interval. This adds predictability to your database sync integrations, so you’ll always know when you can expect to see your data in Customer.io.
Multi-language transactional messages
Messaging
We’ve extended multi-language support to our transactional API, so you can easily send transactional messages to your audience in their preferred languages. When you create a transactional message, you can add languages—versions of your email that are localized for different members of your audience. When you send your message, we’ll match your audience’s language attribute to the languages in your message, and people will receive the localized message that best represents them.
Go to the docsStore and reuse images with the Asset Library
Ui improvements
You no longer need to upload the same image multiple times to reuse it across messages, nor do you need to host your own images! With our new Asset Library, you can upload images and reuse them across different messages.
Go to the docsSet wildcards for in-app page rules
Messaging Mobile sdk
When you send an in-app message, you can set a page rule determining the page a person needs to visit to see your message. Now you can use the *
wildcard in page rules, so you can load a message containing a word or under a set path. This makes it easier to control where your in-app messages appear, so your audience receives your message on any relevant screens or pages.
With this feature, you can use a path beginning with a set of characters (begin*
), ending with a set of characters (*end
), or in a path (https//example.com/*/billing
).
Expire in-app messages in hours or minutes
Automation Mobile sdk
In-app messages support an expiry value, so that you only show messages to your audience when they’re relevant. But, in the past, we only allowed you to set expiration values in days. Now you can set messages to expire in hours or minutes, helping you send highly relevant, time-sensitive messages to your audience. It can also make it easier to test your SDK integrations with us!
As a part of this release, we’ve also changed the default expiration period from 365 days to 30 days.
Go to the docsOfficial React Native SDK release
API developers Mobile sdk
Our first official release of our React Native SDK is now available. With our React Native SDK, you can take advantage of Customer.io in your mobile apps without having to maintain separate native platforms for iOS and Android. Implement our SDK in your React Native app to identify your mobile users, send rich push notifications, and send in-app messages—all without writing your own integration from scratch.
Go to the docsCompare conversion events to your trigger events
Automation
When you set up a campaign conversion, you can now compare your conversion event to your trigger event. This is a great way to determine the success of your campaigns based on related events.
For example, imagine that you start a campaign when someone begins an educational course; maybe your event is called course_started
, and it has a course_id
that you use to identify different courses you offer. Your campaign’s goal is to help someone finish the exercise, so you need to look for an event called course_completed
with the same course_id
. That kind of comparison is now possible, and you can use it to your advantage to pinpoint highly-specific conversion criteria!
Export delivery content to your data warehouse
API developersWe’ve updated our data warehouse integrations to version 4, including a new Delivery Content schema containing message contents—so you can maintain a history of the text and images you sent your audience. When you upgrade to the latest version, you’ll be able to export message contents and confirm the bodies and subjects of messages that were rendered and sent to individual users.
See the Delivery Content schema for information about the new table in v4. Go to the documentation link below for help updating to v4.
Upgrade to v4 to use subjects and outputs
We’ve made some minor changes to subjects and outputs a part of our v4 release. If you’re using a previous schema version, we disabled your subjects and outputs on October 31st, 2022. You need to upgrade to schema version 4, to continue syncing outputs and subjects data.
Copy broadcasts and newsletters across workspaces
Ui improvements
In the past, if you wanted to reuse a newsletter or broadcast in another workspace, you had to create it from scratch. Now you don’t need to do all that work, you can simply copy your newsletters and broadcasts to other workspaces!
Go to the docsWe’ve updated our campaign trigger page
Messaging
When you go to create a campaign, you’ll notice some changes to our campaign Trigger page. We’ve redesigned this step in the campaign setup process to make it easier to understand how each trigger works and when you should use them.
Go to the docsExport duplicates and devices for troubleshooting purposes
Admin billing
Have you ever found people with the same email address or phone number in your workspace, and accidentally sent duplicate notifications? Now you can export a list of people who have the same attribute, making it easy to find and deduplicate people or attributes in your workspace.
This feature also adds the ability to export a list of devices. You might export devices to clean up bounced or suppressed devices.
Go to the docsSend rich push messages without writing custom payloads
Messaging
We’re updating our push editor, so you can send rich push notifications containing images, links, and even custom key-value pairs without writing complicated custom JSON payloads. With this update, push previews also update to include images, helping you visualize your push notifications.
We’re rolling the new rich push editor out to accounts over the next week. Contact product@customer.io if you want to start using it today.
Go to the docsWait until an event matches properties
Automation
We recently updated our Wait Until action to support different conditions—including waiting until a person performed an event. Now you can set event properties in wait conditions, helping you wait until a person performs an event matching very specific parameters.
For example, if people enter your campaign when they create an appointment, you might send them a reminder before their appointment. You can use an event parameter-based wait condition to make sure that someone hasn’t cancelled their appointment before you send the reminder!
Go to the docsUse nested attributes with our simplified UI
Automation
In a previous release, we exposed the ability to use JSON dot notation to access nested attributes and event properties in segments, filters, etc. But what if you’re not a developer or familiar with JSON? This update adds some simple options that can help folks traverse nested attributes without needing a deep understanding of JSON and related terms!
Read more
React Native SDK in Open Beta
Mobile sdkYou can now install and use a React Native version of our SDKs—including rich push and in-app features. We’re confident in the core features and we don’t expect to introduce breaking changes before we officially release it. But, we have a bit more work to do, a few questions to answer, and we need your help to make sure that we build the SDK to fit your needs. Start using it today and send us your feedback!
Go to the docsAdd people in bulk via the API
API developersThis release makes it easier to add people to your workspace without making identify
calls for each individual person. Now you can use our App API’s new /v1/imports
endpoints to import a CSV where each row represents a person, letting you add and update a large number of people with a single operation.
Preview messages in your workflow
Messaging Ui improvements
We’ve added a preview function for messages in your campaign and broadcast workflows. You can hover over a message action in your workflow to see a preview, so you can always find the right message without clicking into message after message to find the one you really want.
Email code editor using Parcel
API developers Messaging
A few weeks ago, we enabled Parcel’s code editor for email as an experimental feature. It’s been so successful that we’ve enabled it for everybody. When you write emails using the code editor, you can now preview your output, take advantage of focus and inspect modes, test your message for responsiveness, and more!
Go to the docsExperimental feature: Parcel email code editor
API developers Messaging
Now that Customer.io has acquired the best coding platform for email, we’ve started integrating it into our platform—beginning with our email code editor. Enable the Parcel Editor experimental feature to take advantage of syntax-aware autocomplete, responsive previews, and focus mode that helps you zero-in on the elements you want to edit.
Read more
Twilio MMS Support
Messaging
A standard SMS text message is limited to 160 characters, but a picture is worth a thousand words. Now you can send images in your Twilio SMS messages to increase engagement with your mobile audiences in the United States and Canada.
When you set up an SMS message, you can add the URL of a JPEG, PNG, and GIF image. You can send images up to 1.5MB to people with phone numbers in the United States and Canada. In general, we recommend that you limit images to 1MB or less, so that everybody in your audience can see them regardless of their connection speed.
Go to the docsEvent conversions for newsletters
Automation Ui improvements
Earlier this month, we added the ability to track conversions for Campaigns and Broadcasts when someone in your audience performs an event. Now you can do the same with Newsletters. Setting an event-based goal for your newsletters can help you accurately determine how effective your message is based on your audience’s behaviors after they receive your message. You can track conversions over time to improve your messaging strategy.
Go to the docsSegment and filter against complex arrays and JSON
Automation Ui improvements
In the past, you weren’t able to create segments or use complex JSON attributes (arrays, nested objects, and arrays of objects) in filters, branch conditions, etc. This forced you to flatten your attributes and events to fit the sorts of segments you wanted to create, which could take a lot of effort and planning. Now, you can use complex JSON in conditions, making it easier to use your data and segment your audience without reshaping your data.
Read more
Upload events via CSV
Ui improvements
Now you can upload events your audience performed via CSV. Whether you’re just getting started with Customer.io, or just capturing new types of events on your website or in your app, this feature can help you backfill events and segment or send messages to your audience based on events they’ve already performed.
Go to the docsExport your workflow as an image
Ui improvements
Now you can export your workflow as a PNG. This makes it easy to share your automations with people outside of Customer.io.
Click in the upper right of the workflow to export your workflow as an image.
Set up Wait until delays based on attribute and event conditions
Automation Ui improvements
We’ve updated our Wait until… campaign action, so you can hold people until they gain an attribute, perform an event, or wait until a timestamp in the event that triggers your campaign. For example, if you send an event when a person signs up for an appointment, you can use a timestamp in the message to hold a person in your campaign until it’s time to send them follow-up reminders!
Go to the docsLocalize campaigns and broadcasts without complicated workflows!
Automation Ui improvementsTo localize campaigns or broadcasts in the past, you needed to use liquid or complicate your workflow with multi-split branches. Now, you can use your audience’s language attribute to produce multi-language messages in a simple, in-line workflow.
When you write messages in your campaign, you’ll set up a default message and click Add language to set up localizations of your message. When people enter your campaign, they’ll receive messages matching their language attribute. People who don’t match a language in your newsletter receive the default message.
Localized items in your workflow show the icon.
This makes it easier to localize messages in your campaigns, and generates unified metrics from localized messages, making it easier for you to tell how your message perform with your audience.
Go to the docsiOS SDK 1.1.0 release
Mobile sdkWe’ve updated our iOS SDK to add support for device attributes—properties that you can use in segments, filters, etc. The SDK automatically gathers a series of device attributes, helping you automatically capture information about the operating system version, your app version, whether a device has push notifications enabled, etc. You can also set your own custom attributes, helping you track custom properties that are important to you and your push audience.
Go to the docsAndroid SDK 2.0 release
Mobile sdkThis release adds a processing queue to the SDK and support for device attributes.
- The Processing Queue automatically queues and batches requests, saving your audience’s battery life and automatically handling errors for you.
- The SDK now automatically captures a set of Device Attributes and grants you the ability to set your own, custom attributes for each device you register with Customer.io. You can use these properties in segmentsA segment is a group of people in your audience that you want to target with campaigns, messages, etc. You can join groups of people manually, or by attribues and event data., helping you target members of your audience.
If you use a previous version of our SDK, this release introduces breaking changes. See the our migration documentation for help updating your integration.
Go to the docsSegment Source integration now supports all channels
Data integrations Ui improvements
When you use Customer.io as a Segment Source, you’re no longer limited to just email events. Now you can pipe event information for all of your message channels a Segment Destination, where you can aggregate customer data. To enable other channels, you just need to remove your integration and then add it again.
Go to the docsTry out new experimental features
Ui improvements
You can now click the user icon in the upper right corner and go to Experimental Features to try out new features before they’re released. This gives you access to some of the things we’re working on and presents you the opportunity to tell us how you feel about them. Tell us whether you like a feature or not and what might improve it, so that we build the right features for you!
Go to the docsExport your data on regular intervals to Microsoft Azure Blob Storage
Data integrations
Now you can sync metrics, deliveries, people data, and more to your Microsoft Azure Blob Storage bucket. We sync data up to every 15 minutes to help you keep up with your Customer.io data. Once in your Azure bucket, you can ingest data to your data warehouse and analyze your Customer.io data.
Go to the docsCapture custom metrics in periods longer than 120 days
Ui improvements
If you wanted to see how your campaigns and messages performed, you used to be limited to custom date ranges within the past 120 days. Now, you can check metrics using any custom date range in the past 12 months, making it easy to see how your campaigns and messages performed over the specific time periods that you care about.
Go to the docsSubmit forms without writing code
Data integrations
Now you can capture HTML form submissions using your forms’ action
attribute. This makes it easy to gather form responses from your audience without writing code or installing our JavaScript Forms snippet.
Like other form integrations, this feature also lets you trigger campaigns when people fill out your form, so you can automatically respond to your audience with information relevant to the forms they submit.
Go to the docsBatch update: update a group of people related to an account, order, job, or another object
Data integrations Ui improvements
Our new batch update action makes it easy to handle one-to-many relationships, like an account with multiple users or a product update that a group of people are interested in. With a batch update, you can associate a single incoming piece of data with, and even send messages to, a group of people.
Read more
Schedule your database sync start time
Data integrations
Want to set up a database source, but not ready to import people just yet? Now you can schedule the start time of your initial database sync integrations, so you can turn your integration on at a date and time that you’re comfortable with. The start time represents the beginning of your first sync operation with recurring syncs on an interval after the start time.
Segment and filter people based on device attributes
Automation Mobile sdk
You can now set a series of attributes on mobile devices in Customer.io, and use these attributes to segment and filter people in campaigns, broadcast audiences, etc. If you use our SDKs, we capture some pre-defined device attributes—like operating system version and device model—automatically. For our SDKs, this feature is only currently available in Alpha builds, but we’ll roll it out to new releases soon enough.
Read more
See where Snippets are used
API developers Ui improvements
Now, when you click a snippet, you’ll see where it’s used, helping you understand the impact of changes to your snippets! You can also sort, filter, and search for your snippets, making it easier to find the snippets that you want to use or edit. This update also adds a check that prevents you from deleting snippets that are in use, making sure that you don’t inadvertently change a message or campaign.
Go to the docsUse Javascript to personalize actions
API developers Ui improvements
Do you need to reshape your trigger data or perform calculations to reformat values? This update lets you manipulate values in Create or Update Person and Create Event actions using JavaScript return
statements. If you’re already familiar with JavaScript, you may have an easier time using JavaScript to convert and re-shape JSON values than you might with Liquid.
For example, where you might have checked if a variable existed by writing a complicated Liquid if
statement, you can now write simple JavaScript instead!
return trigger.plan_name ?? 'free_trial';
{% if trigger.plan_name != blank %}
{{ trigger.plan_name }}
{% else %}
free_trial
{% endif %}
Segment and filter on device attributes
Ui improvements
You can now create segments, filters, or set campaign conditions using the platform
, last_used
, and last_status
attributes attached to your audience’s devices. This update lets you use device attributes in the same way that you use people’s other attributes, helping you send push notifications to a targeted audience of people with relevant devices.
Our SDKs gather these attributes automatically, but you can also set them when you add and update devices using our API. The last_status
attribute is set automatically based on the delivery status of the last message sent to the device—sent
, bounced
, suppressed
, or an empty string if the device hasn’t received a push notification before.
Updated integration catalog view
Ui improvements
We’ve updated our Data & Integrations > Integrations page to better reflect your active integrations and suggest integrations that might be relevant to you. The new page organizes your active integrations into Data in and Data out categories at the top of the page, showing which direction your active integrations flow.
Beta API official release
API developersThe formerly-known Beta API is officially released! These endpoints are now available under our App API: the endpoints that you used to access with https://beta-api.customer.io/v1/api/
, are now available at https://api.customer.io/v1/
; if you’re in the EU region, former https://beta-api-eu.customer.io/v1/api/
endpoints are now at https://api-eu.customer.io/v1
. These endpoints are stable parts of the Customer.io platform and you can use them confidently.
If you’re currently integrated with “beta-api” endpoints, you can continue to use those routes, but we encourage you to update your integration to use the new https://api.customer.io/v1/
paths. Beta API endpoints will continue to work, but we may eventually deprecate and remove them in the future (with advanced notice).
Create or update people in your workflows
Ui improvements
We’ve replaced our attribute update action with an improved Create or update people action. This new action lets you update multiple attributes for a person with a single action in any campaign workflow. You can also update someone other than the person currently in the campaign journey—or create a new person if they don’t exist. This is particularly useful if you’re connecting data and third-party tools using a Data Campaign
Go to the docsFilters in the Message Library
Ui improvements
Now you can filter your message library by status—Sent, Drafted, etc.—and type, making it easier to find your messages. This release also lets you exclude messages from archived campaigns, helping you narrow your scope when you look for a message. Go to Content > Message Library to search through your messages.
Go to the docsCreate event in any campaign
Automation Ui improvements
Our Create Event workflow action used to be limited to Data Campaigns. Now you can create an event in any campaign, regardless of campaign trigger, providing a handy way to trigger parallel campaigns and add people to segments. You can create an event for the person in your current campaign, or another related person: anybody whose ID or email that you can access from the trigger event or the current person’s attributes.
This release also makes it easier to add properties to your events, letting you click to select the values that you want your event to include so you don’t have to write liquid.
Go to the docsCapture forms from Wordpress using WPForms
Data integrationsYou can now capture form submissions from the Wordpress WPForms plugin without Zapier. To identify and capture responses from people who fill out your forms, simply add the JavaScript forms snippet to pages containing a form.
We developed and tested Wordpress form support with the WPForms plugin. You may be able to capture forms from other form plugins in Wordpress, but we cannot guarantee that they’ll work. Let us know if you use a different plugin and run into compatibility issues. We’ll do our best to support your use case.
Go to the docsAllow changes to email with an ID
API developersIf your workspace identifies people by email
or id
, we added this setting to make it easier to change people’s email addresses. Enabling this setting can help cut down on Failed Attribute Change errors and is on by default for all new workspaces.
In workspaces created before today, if you use both email
and id
to identify people, you needed to use cio_id
to change either value—a value that you might not have available to your integration. This setting lets you change email
values with id
, making it easier to modify your audience without preventing you from identifying people by their email address.
Import people from Amazon Redshift
API developers Data integrationsConnect your Redshift data warehouse to Customer.io, and import or update people on a regular interval. This integration helps ensure that your workspace always reflects the latest information about your audience.
When you set up a sync, you provide a query determining the information that you want to reflect as attributes on people in Customer.io. You’ll also set the frequency of import operations from your Redshift instance. On each interval, you’ll import and/or update people in your workspace from your Redshift database!
Go to the docsImport people from your Microsoft SQL Server
API developers Data integrationsYou can connect your Microsoft SQL server to Customer.io, and import or update people on a regular interval. This integration helps ensure that your workspace always reflects the latest information about your audience.
When you set up a sync, you provide a query determining exactly what information you want to reflect as attributes on people in Customer.io. You’ll also set the frequency of import operations from your Microsoft SQL instance, helping you keep your workspace up to date.
Go to the docsDirect integration with Jotform
Data integrations Ui improvements
You can now capture form submissions directly from Jotform without using Zapier as an intermediary to transform data. To set up a Jotform integration, go to Data & Integrations > Integrations > Jotform. Copy the personalized webhook URL, add it to your Jotform, and you’re all set!
Go to the docsSegment people by mobile device platform
Automation Mobile sdk
Now you can segment people by device platform, if you want to start campaigns or messages based on the device platform(s) your audience uses. You might segment by device platform to let people know when a new feature or version for your app—on Android or iOS, comes out.
Go to the docsConvert incoming webhooks to events the easy way
Automation Data integrations Ui improvements
Data campaigns accept data of any shape. But, to take advantage of that data, you need to reshape it and associate it with a person in Customer.io. We’ve made that process easier with the new Create Event action. Use this new action to send messages and segment people based on data from services external to Customer.io!
Go to the docsTrack screen views
API developers Mobile sdk
You can now track and segment your audience by screen views in your mobile apps. Use the API to manually track screen views or integrate our iOS and Android SDKs to automatically track screen views.
Go to the docsSchedule transactional messages
Automation MessagingNow you can schedule your transactional messages up to 90 days in the future, rather than having to schedule your transactional requests at the exact moment you want to send someone a message. This feature helps with things like event reminders, or letting your audience know when a product they expressed interest in will become available.
Go to the docsIncreased database sync sizes and improved error handling
Data integrationsOur database import feature lets you import and update people from your MySQL or Postgres database. We’ve recently increased the capacity of imports from 2 million to 10 million rows, making it easier to support large audiences! As a part of this update, we also exposed error files for each sync interval; these files show which rows failed to import, which can help you refine your query or tables and provides a path to import or update people represented by errored rows.
Go to the docsData Campaigns: Zapier-like data transformations in Customer.io
API developers Data integrations Ui improvementsCreated and updated dates on segments and campaigns
Ui improvements
Campaigns, broadcasts, newsletters, and segments now show their creation date and when they were last edited. We hope this change makes it easier to understand when you started using an asset, and helps you track down issues related to segment, campaign, and newsletter changes.
Direct integration with Typeform
Data integrations Ui improvements
You can now capture form submissions directly from Typeform without using Zapier as an intermediary to transform data. To set up a Typeform integration, go to Data & Integrations > Integrations > Typeform. Copy the personalized webhook URL, add it to your Typeform, and you’re all set!
Go to the docsDeduplicate email newsletter recipients
MessagingWe added a Skip duplicate email addresses setting to email newsletters in ID only workspaces. If people in your newsletter audience have the same email
attribute, prevents you from sending your email newsletter multiple times to the same address.
SSL connections for MySQL and Postgres integrations
Data integrationsYou can now connect your MySQL or Postgres database to Customer.io over SSL, helping you securely import data to your Customer.io workspace from external sources.
Go to the docsSharing Google Sheets with Customer.io
Data integrations Ui improvements
You no longer need to explicitly share Customer.io sheets with cio_share@customer.io. Now, before you import your first Google sheet, you’ll authorize Customer.io to access specific files in your Google Drive. After you grant access, you can easily pick the sheets you want to share from your Google account—to add people, create segments, and update collections—without having to get individual links for each sheet that you want to share with us.
Go to the docsCollection queries: match an item in an array
Ui improvements
When you query a collection, you can now match against a value in an attribute containing an array of values. For example, if you store your audience’s interests as an array in an attribute called interests
, you can now query your collection to return data where people’s interests
include a specific interest—like “cooking” or “football”!
Shortcuts: Use Customer.io as your back-office tool
Data integrations Ui improvements
Have you ever wanted to find a Customer.io person in your CRM? Or maybe you need to search for support tickets from a person in your Customer.io workspace. Or maybe you need to call an internal service to activate or deactivate a person’s account.
You can now do all of these with our new Shortcut feature.
Read more
Add sticky notes to your workflow
Ui improvements
As campaign workflows become larger and more complicated, it can become challenging to read campaign logic or remember what each branch, split, and message action does. Now you can leave notes for yourself and others, to help explain your workflow at a glance.
Go to the docsSegment source integrations support people without an ID
Data integrationsPreviously, our Segment Source integration wouldn’t send events for people who did not have an ID. Now, if a person has an email
but does not have an id
, we send events to Segment using the email address as an anonymousId
. This lets you map events for leads in Customer.io to another destination.
Segment people based on messages in a campaign
Messaging Ui improvementsYou can now segment people based on messages in individual campaigns. This helps you see which individual people opened a message, or received a specific message in a campaign split.
When you create a segment, select the message type under Message Data. Then you can click Any
See recent journeys
Ui improvements
After you start a campaign, you can click the campaign’s Journeys tab to see the most recent journeys that started for that campaign. These journeys can help you understand if your campaign works the way you expect it to.
Resolve duplicate people using the API
API developers Data integrationsWe’ve added an API endpoint that you can use to merge duplicate people. The payload lets you identify a primary person and a secondary person. The primary person remains after the merge. The secondary person’s information is merged into the primary, and then it is deleted.
Go to the docsFind messages with the new Message Library
Ui improvements
We added a new message library, making it easy to search for messages in your workspace without having to click through your campaigns and broadcasts to find them. Go to Content > Message Library to search through your messages.
Go to the docsSend webhooks for a newsletter audience
API developers Data integrationsSet up a newsletter webhook, sending a request for every member of a newsletter audience. This provides a handy way to trigger in-app messages and other external services based on a segment of people in Customer.io!
Go to the docsEdit and delete saved rows in the drag-and-drop editor
Ui improvements
Now you can edit, recategorize, and delete rows saved rows in our drag-and-drop editor. This helps you prune saved rows and prevent other members of your team from accidentally reusing stale content! Note that deleting a row does not remove it from existing messages; it only prevents you (and others) from using that row in the future.
Go to the docsDisable open tracking
Data integrations Ui improvementsEmail clients and providers are beginning to provide their users with privacy settings to block open-tracking pixels, etc. This new setting lets you get ahead of the curve and disable email open tracking in Customer.io, both to respect your audience’s privacy and hide potentially unreliable open metrics.
Read more
Connect web forms to your workspace
Automation Data integrations
Now you can connect forms to your workspace without Zapier, and automatically add or update people who fill out forms on your website. When you connect a form to Customer.io, you map fields on your form to profile attributes, automatically populating information about people who submit your form.
Read more
Campaign and Journey Metrics Update
Data integrations Ui improvements
We’ve reorganized and updated the Campaign Overview and Metrics tabs to provide you with a better understanding of your campaign’s performance. Both pages now provide customizable charts, and you can copy links to your personalized charts, making it easy to share your insights with your teammates.
Read more
Save rows in the drag-and-drop editor
Ui improvements
You can save rows of content in emails that you create in our drag-and-drop editor. This helps you save reusable content, like headers and footers, so that your messages all have the same look and feel without having to re-create message blocks every time you write an email!
Go to the docs