Create Multiple From Addresses

Sometimes you will have campaigns that need to come from different email addresses. Onboarding emails from a specific member of your team so replies go to them, or newsletters that come from a more general address such as support@yourcompany.com.

To add a new email address as a from address, follow the Workspace Settings link in the left-hand menu in your Customer.io account, choose Email from the list of message types and then add or scan for the sending domain you’d like to add the new address to. Click the “Add From Address” button to add a new record for your desired domain.

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There you can type in the display name and email address.

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If you have multiple support or account managers, and you want each specific customer to see their email address as a sender, you can use liquid to customize the experience further.

Want to learn more? Check out these tips and tricks on using liquid with email addresses.

Once the new from address is added and the domain is verified, you can use that address and pick it from the drop-down next to “From” label when creating an email.

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