80

Exporting Data for a Single Person

Need to export all data associated with a single person? No problem!

How-To

Head to the individual Person page for the end-user whose data you need to export, and select the ‘Export Profile Data’ option in the dropdown:

This will export all of the data that we have for a specific end-user. It may take a little while, but we’ll let you know when it’s done, and it will also appear on your Exports page like this:

That’s it!

What data we store

For each user, we store several types of data, all available for export:

• All user attributes
• All user event data
• User mobile device IDs, last_used timestamps, and platforms (if you’re sending us device data)
• All deliveries for that customer, with their full content
• Delivery metrics and metadata (delivery ID, the campaign, message name, type, etc.)

What an export looks like

A single export will contain several different .json files for the above data types:

• attributes.json contains all current attribute values for that end-user.
• details.json contains deliveries and their content for that customer, one per line
• devices.json contains the device ID, platform, and when the device was last used– for up to 25 devices you associate with a given end-user (sorted by last_used)
• events.json.gz and events2.json.gz will contain all events (and their associated data) performed by the customer; from our event logs, one per line
• metrics.json includes all individual delivery stats (timestamps for activities, and meta information), one delivery per line

Expiry

After 60 days, a given user’s profile export will expire and we delete it. If you need that user’s data again, you can always head back to their Person page to generate a new one. 