How we Bill

Your billing is calculated based on your subscription. You can find the details of your subscription on the Plan and Payment page.

If you’re looking for a little more detail, we’ve provided an overview of how we bill Basic subscriptions and how we bill Premium subscriptions.

If neither of these options match your subscription then you might be on a legacy subscription. Thanks for being a customer for so long! Please reach out to our Billing Team on billing@customer.io if you have any questions about your subscription.

How to keep track of your billing

Want to keep an eye on your billing? No problem.

For our Basic customers, you can see an estimate of your upcoming bill in the Plan & Payment page or you can contact our billing team on billing@customer.io.

For our Premium customers, please reach out to your Customer Success manager.

Remember that if you have any questions about your billing then you can always reach out to our billing team by emailing billing@customer.io.

Where to find receipts

When your billing date rolls around, your invoice or receipt will be sent to the invoice contact on file. You can update who receives these emails by updating your invoice contact in the Account Information page.

If you are an admin, you can also access all historical receipts in your Billing History.

Mistakes in your billing

We make every effort to ensure your billing is an accurate reflection of your usage but we know that mistakes can happen. Our standard grace period for reviewing payments is three months but we appreciate that each situation is different. If something looks off in your billing then please reach out to our billing team on billing@customer.io and our billing team will look into it for you.

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