How we Bill
Your billing is calculated based on your subscription. You can find the details of your subscription on the Plan and Payment page.
If neither of these options match your subscription then you might be on a legacy subscription. Thanks for being a customer for so long! Please reach out to our Billing Team on firstname.lastname@example.org if you have any questions about your subscription.
Want to keep an eye on your billing? No problem.
For our Premium customers, please reach out to your Customer Success manager.
Remember that if you have any questions about your billing then you can always reach out to our billing team by emailing email@example.com.
When your billing date rolls around, your invoice or receipt will be sent to the invoice contact on file. You can update who receives these emails by updating your invoice contact in the Account Information page.
If you are an admin, you can also access all historical receipts in your Billing History.
We make every effort to ensure your billing is an accurate reflection of your usage but we know that mistakes can happen. Our standard grace period for reviewing payments is three months but we appreciate that each situation is different. If something looks off in your billing then please reach out to our billing team on firstname.lastname@example.org and our billing team will look into it for you.