How we Bill: Premium Subscription
Each month, on your billing date we will charge the card on file for your subscription for the upcoming billing period along with any overages for the preceding billing period.
If you are on one of our Premium Plans, you may choose to pay annually via invoice. In this case, an invoice will be emailed to the invoice contact for your account each year. We accept payment for invoices via domestic(US) wire or ACH.
Overages for your account will be calculated monthly and charged to the credit card on file.
Your billing is calculated based on the number of uniquely identified profiles in your account and the number of messages sent over the course of your billing month.
Your Premium Customer.io subscription includes a base number of profiles and messages each month. These inclusions vary based on your customised subscription. You can see what is included in your subscription in the Plan & Payment Page.
For billing purposes, a message is an email, SMS, or push notification that you send to an individual person, or an individual webhook request. If you configure your own SMTP service, messages sent through this service do not count towards your message limit.
If you exceed the limits of your subscription, we will charge you overages at the end of the billing month.
Message overages are calculated at a standard rate of $0.12 per 1,000 messages.
The details of your rate for profile overages can be found in the Plan and Payment page. These rates are agreed as part of your custom subscription.
Your overages for profiles will calculate based on the number of uniquely identified users in your account over the course of the billing month, including those that were deleted. This number is displayed in your dashboard as your Billable People count.
Go to Settings > Account Settings to see your billable people count and current usage totals.
Each time you are billed this number is reset to match the Current People count.
Local, state and federal sales tax may be added to your bill if it is applicable in your location. If your organisation is exempt from this for any reason then please email firstname.lastname@example.org.