How we Bill: Basic Subscription

Payment method

Each month, on your billing date we will charge the card on file for your subscription for the upcoming billing period.

How we calculate your bill

Subscription

Your Basic Customer.io subscription automatically scales to to fit the number of profiles in your account and includes a fair usage policy of 1M message sends per month.

Pricing Tiers

In order to provide more predictable growth, we calculate your monthly bill in tiers. You can track your subscription tier on the Plan & Payment page:

tiers.png
tiers.png Your tier is calculated based on the Billable People count from the preceding month. The Billable People count includes each uniquely identified profile that existed in your account over the course of the billing period, including those that were deleted.

This number is displayed in your dashboard:

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usage.png Each time you are billed this number is reset to match the Current People count.

Taxes

Local, state and federal sales tax may be added to your bill if it is applicable in your location. If your organisation is exempt from this for any reason then please email billing@customer.io.