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Facebook Conversions Destination

About this integration

The Facebook Conversions API enables businesses to send events that are linked to a pixel and processed in the same manner as browser pixel events directly to Facebook. These events help you measure, report, and optimize activities so you gain valuable insights into user behavior and can improve the effectiveness of your Facebook marketing efforts.

Getting started

To set up the Facebook Conversions API destination, you’ll need a Facebook user access token from your business account. See the section below for help creating or getting a token.

1. Go to the Data Pipelines tab and click Connections.

2. Click Add New under Destinations.

3. Select the Facebook Conversions API destination.

4. (Optional) Select the sources that you want to connect to this destination. You can always connect sources to your destination later. We’ll only show you eligible sources.

5. Configure your destination.

   1. Pixel Id: Your Facebook Pixel ID

   2. System User Access Token: The access token for the system user, obtained in the Facebook Business account. Learn more about obtaining the access token

   3. Test Event Code: Use this field to specify that events should be test events rather than actual traffic. You can find your Test Event Code in your Facebook Events Manager under the "Test events" tab. You'll want to remove your Test Event Code when sending real traffic through this integration.

   

   

6. Click Enable Destination.

Get your Facebook system user access token

To send offline conversions with a system user access token, you must first create a system user in Facebook. You can create a system user in the Business Settings section of your Facebook Business Manager account.

1. Go to your Facebook Business account.
2. Go to Business Settings > Users > System users.
3. Click Generate New Token, select your app from the dropdown, and select the ads_management permission.
4. Click Generate Token
5. Copy this token to the System User Access Token field in your destination settings.

Actions

When you’re done setting up your destination, you can go to the Actions tab to see how we map source events to your destination.

FAQ & Troubleshooting

Other Standard Events

If you want to send Facebook standard events that we don’t have ready-made actions for, you can use the Custom Event action. For example, if you want to send a CompleteRegistration event, you would create a custom event action, set up your trigger criteria for completed registrations, and enter “CompleteRegistration” as the Event Name. When you set up custom actions, you can add fields you expect to send in events, like content_name and currency.

Personally Identifiable Information (PII)

We automatically create a SHA-256 hash of the following fields before forwarding data to Facebook:

• External ID
• Email
• Phone
• Gender
• Date of Birth
• Last Name
• First Name
• City
• State
• Zip Code
• Country

The Facebook Pixel library also hashes the external ID. This means that external IDs will match across Facebook Pixel and Facebook Conversions API if you use external IDs for deduplication.

User Data Parameters

We automatically map user data fields to their corresponding parameters as expected by the Conversions API before we send data to Facebook.

Server Event Parameter Requirements

Facebook requires the action_source event parameter, which specifies where conversions occur, for all events sent to the Facebook Conversions API. If action_source is set to website, then the client_user_agent and the event_source_url parameters are also required. Events sent to the Conversions API that don’t meet this requirement may not be available for optimization, targeting, or measurement.

Verify Events in Facebook

When you start sending events, you should start seeing them within twenty minutes. To confirm that Facebook received your events:

1. Go to the Events Manager.
2. Click the pixel corresponding to your conversion events.
3. In the Overview tab, look for events where the Connection Method is Server.