Twilio Engage Messaging Destination

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About this integration

Twilio Engage brings Segment, Twilio, SendGrid, and WhatsApp together to help you create and send email, SMS, and WhatsApp campaigns to your customers. As a destination, you can identify profiles in Twilio and send events that trigger messages, helping you maintain timely, personal relationships with your customers.

Mode How we forward source data to the destination: through Customer.io's servers (cloud) or directly from the source (direct).Web sources Indicates whether or not this destination and mode supports our website source (JavaScript).Server sources Indicates whether or not this destination and mode supports our server-side sources (Go, NodeJS, Python).Supported calls The source methods this destination supports.Integration name The name of this integration if you want to enable or disable it in the integrations object.
CloudtrackEngage Messaging Twilio

Getting started

  1. Go to the CDP tab and click Connections.

  2. Click Add New under Destinations.

  3. Select the Twilio Engage Messaging destination.

  4. (Optional) Select the sources that you want to connect to this destination. You can always connect sources to your destination later. We’ll only show you eligible sources.

  5. Configure your destination.

    1. Twilio Account SID: Twilio Account SID

    2. Twilio Api Key SID: Twilio API Key SID

    3. Twilio Api Key Secret: Twilio API Key Secret

    4. Profile Api Environment: Profile API Environment

    5. Profile Api Access Token: Profile API Access Token

    6. Space Id: Space ID

    7. Source Id: Source ID

    8. Webhook Url: Webhook URL that will receive all events for the sent message

    9. Twilio Hostname: Overrides the default Twilio host name used mainly for testing without having to send real messages.

    10. Connection Overrides: Connection overrides are configuration supported by twilio webhook services. Must be passed as fragments on the callback url

    11. Region: The region where the message is originating from

  6. Click Enable Destination.

Actions

When you’re done setting up your destination, you can go to the Actions tab to see how we map source events to your destination.

You may need to add actions for this destination

While we often have default triggers for actions, we don't always add those actions as defaults. You may need to add actions to make sure that you're sending all the data that you want to send to your destination. See our actions page for help setting up actions.

ActionDefault TriggerDescription
Send SMStype = "track" and event = "Audience Entered"Send SMS using Twilio
Send WhatsApptype = "track" and event = "Audience Entered"Send WhatsApp using Twilio
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