Editing Account Information

You can edit your account information, including your account’s primary technical contact, billing address, and logo.

All of these items can be edited in in your Account Information.

After clicking to edit, you’ll be able to add, replace, or delete a company logo:


Please note that the file must be more than 200x200. The logo image will be automatically cropped to a square. We accept BMP, JPG, JPEG, PNG, and GIF files. We do not support SVG.

When added, the logo will appear in your navigation bar:


Changing your invoice email address

In the Email Settings section, one of the contact details you can customise is the “Invoice email address.” This is the email to which we send your account’s invoices.

By default, this address is the one you signed up with. But emails change, so you may need to update it. You might also want it to be something specific, like billing@example.com.
To let us know exactly where to send your invoices, just change— and then confirm— the “Invoice email address” email in these settings.


If you don’t add a custom address or leave the field empty, invoices will go to the email address you signed up with when you created your Customer.io account.

Specifying a technical contact

Also in email settings, the “Primary technical contact” is the person to whose attention we bring any engineering-related problems. By default, we let all your account admins know.

If you specify a contact here, we can bring any technical concerns straight to their attention. For example, if there’s an operational issue with your Customer.io setup, we can directly notify the person you think is best-placed to deal with it.

To do this, just change— and then confirm— the “Primary technical contact” email in these settings.


If you don’t specify a custom email address (or leave the field empty), we’ll notify all account admins.

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