We released an update to how you view people in Customer.io.
We renamed this section from “Customers -> Profiles” to “People”. I’ve never liked the term “Users” and we realize not everyone is a paying “Customer”, but everyone is a person. It’ll be up to you to define your groups like “Customers” and “App Users” in Customer.io.
One of the improvements I think you’re all going to find extremely useful is search by “Attribute” and not just email address.
So if you want to find everyone with the
first_name “Colin” who also has a
plan_price > $10, you no longer have to create a segment to do that. This makes on the fly querying much easier than in the past.
What’s great is that searching by attribute is fast whether you have 5 people or 5 million people in the system.
Once you’ve found the person you’re looking for, there’s a redesigned overview page for you to get information about a them at a glance.
We’ve added activity to this view and we’re also now showing the most recent email sent. Each type of information about a user now has a more detailed view where we’ll be increasing the amount of depth we give you in to changes with every person in Customer.io.
The team is hard at work on some additional functionality in this area — like adding and editing people — but the framework we’ve built over the past 2 weeks is a great foundation for us to bring you a lot more value when you’re looking at people in Customer.io.
P.S. A few people have written expressing uncertainty about being able switch back if they need to. You can go back and forth between the two versions of customer.io. You just log in to fly.customer.io for V3 or manage.customer.io for V2. Switch forward or back any time you like.