33 Ways to Personalize Your Emails at Scale

by Janet Choi

Are you preaching to your email choir?

Let me explain. While the phrase “preaching to the choir” usually suggests a waste of time trying to convince people who are already on your side — when it comes to marketing, most people have the opposite problem. They’re trying to broadcast their message to anyone and everyone — and that’s a waste of time and goodwill.

One of the most counterintuitive laws of persuasion is that the more you try to appeal to everybody, the more you end up connecting with nobody. Aiming for the indiscriminate masses dilutes your message. Writer Chris Guillebeau puts it well:

Too many marketers are like panhandlers. “Hey man, spare some change? Check out this great offer I’ve got … it’s just what you need, you’ll love it, really.”

Segmentation is the not-so-secret key to email marketing success, because it’s all about preaching to your choir. Segmentation is when you group people based on certain shared characteristics in order to customize your message to strike a chord. It’s a way to personalize your communication that’s still scalable.

Using segmentation to communicate with instead of communicate at your audience simply works to improve metrics across the board. Your opens, clicks, and conversions go up while unsubscribe and spam rates go down. Because you’re sending better targeted emails, you also end up sending less email. That means happier subscribers, better deliverability, and increased revenue.

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