The Lean Comedian

How Aziz Ansari uses lean techniques to tell funnier jokes.

Don’t use noreply@yourdomain.com on emails

Why you should never use noreply when you send emails.

Legal, Healthcare, Accounting and Payroll

We’re about 1.5 months in to building Customer.io and we’ve had pain we’ve had to overcome with supporting services. Some we expected. Some we were surprised to find. Here’s how I wish our supporting services were: Healthcare Think Hipmunk for Healthcare You’re able to compare each plan apples to apples. Pick the one w…

Setting up a virtual pbx with Twilio, OpenVBX and PHP Fog

Having a phone number increases conversions. We built our own Virtual PBX using Twilio, OpenVBX and PHP Fog.

4 ways we learned we are building the right thing

How to find prospective customers and reach out to them to

How to pretend you’re always working with email

How to delay emails to deliver them at the optimal time

Churn Rate Reduction with Retention Emails

Reducing your customer churn rate by targeting at risk customers with a retention email

User Retention as a Service

User retention is a great long-term strategy to keep users around

What is customer retention?

Customer retention is the key to success for any business. Here are some types and how you can use it
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