How Aziz Ansari uses lean techniques to tell funnier jokes.

Why you should never use noreply when you send emails.

We’re about 1.5 months in to building Customer.io and we’ve had pain we’ve had to overcome with supporting services. Some we expected. Some we were surprised to find. Here’s how I wish our supporting services were: Healthcare Think Hipmunk for Healthcare You’re able to compare each plan apples to apples. Pick the one w…

Steve Blank on creating a startup.

Having a phone number increases conversions. We built our own Virtual PBX using Twilio, OpenVBX and PHP Fog.

How to find prospective customers and reach out to them to

How to delay emails to deliver them at the optimal time

Reducing your customer churn rate by targeting at risk customers with a retention email

User retention is a great long-term strategy to keep users around

Customer retention is the key to success for any business. Here are some types and how you can use it