Update on European Availability Zone – Targeting Q1 2021

After the European Court of Justice (CJEU) announced the invalidation of the Privacy Shield Framework earlier this year, Customer.io implemented a Standard Contractual Clauses (SCC) to allow for the lawful transfer of data for our EU customers.

If you’re an EU customer and require an executed Standard Contractual Clauses (SCC), download, countersign our pre-signed form, and return the final copy to your CSM or submit it here.

For customers who prefer to host their data in the EU, we’re now targeting mid to late Q1 2021 instead of January 1st for a general release of a European availability zone. To date we’ve completed setting up the infrastructure for the EU data center. We are now working through the modifications necessary for our services and app to work with this new region.

New customers will see an option to choose the US or EU data centers when creating their account.

Existing customers migrations will be coordinated through your Customer Success Manager.

If you have any questions, please email win@customer.io.

Thank you for being our customer,

Colin Nederkoorn
CEO

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